Challenge / Business requirement

To develop a coherent and holistic mobile application platform for all units across APAC markets so as to provide a superior and consistent customer experience across the digital channel. The primary challenge was to cater to different markets having varied application requirements (features and usability).

Our Solution / Approach

Created a framework considering the roadmap of covering the whole of APAC market by analyzing the requirements of the applications in terms of the following:

• UI/UX
  Consistent and intuitive user experience keeping in mind the global usage of the app.
• Integrations
  Global User Data, Finance, CRM, DMS, After Sales Services, Payment Gateway, Analytics, Maps, and Telematics.
• Framework
  • Loosely coupled integrations for maximum reusability of the components
  • Build scalable mobile app architecture with plug-and-play modeled integrations in order to cater to the feature differences between markets
  • Microservices Architecture for the APIs